West Bank Residential Home
- Care home
- 42 beds
- No nursing
- Dementia care
- Registered since 2012
- Ross-on-Wye, Herefordshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
62 of 81
rated care homes in Herefordshire are rated Good, like this one.
West Bank Residential Home: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Rosedale Retirement Home Good, 0.1 miles away
- G Chepstow House Good, 0.3 miles away
- G Aspire Living - 1-2 Markyes Close Good, 0.5 miles away
- – Ross Court Care Home Not yet rated, 1.3 miles away
- RI Weir End House Requires improvement, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 5 August 2023. Quoted under the Open Government Licence.
West Bank Residential Home is a care home providing personal care for up to 42 people. The service provides support to older people, people living with dementia, people with physical disabilities and younger adults. At the time of our inspection there were 39 people using the service.
What inspectors found
People, their relatives and staff gave positive feedback about the care provided. The provider had effective safeguarding systems in place and staff knew what actions to take to help ensure people were protected from harm or abuse. People received their medicines as prescribed. The premises were clean with no malodours. People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible; the policies and systems in the service promoted this practice. Staff worked within the principles of the MCA and sought people's consent before providing personal care and assistance.
Read the rest of CQC's summary
The provider had comprehensive quality assurance systems to monitor the quality of the service. People, relatives and staff were regularly asked for feedback. The culture of the home promoted positive outcomes for people. The registered manager understood their responsibilities under the duty of candour. Relatives were kept informed of any changes in people's needs or incidents that occurred. The registered manager and staff worked closely with local health and social care professionals to meet people's needs.
Questions to ask when you visit
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Judith Powell
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 5 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- West Bank Residential Home LimitedBrand: Buckland
- Ownership type
- Organisation
- Companies House number
- 05134201 (opens Companies House)
West Bank Residential Home Limited runs 3 services in England, 1 of them in the West Midlands. 3 are rated Good or Outstanding.
Other services run by West Bank Residential Home Limited
- G The Firs Residential Home Good. Care home, Devon, South West
- G Woodland Court Residential Home Good. Care home, Hampshire, South East
Getting help from Herefordshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Herefordshire Council
- Ask for a care needs assessment
- Phone: 01432 260101
- Support for carers
- Paying for care: Herefordshire Council
Checked on the council's website, November 2026.
Common questions
- Does West Bank Residential Home provide nursing care?
- No. The Care Quality Commission lists West Bank Residential Home as a care home without nursing.
- How many beds does West Bank Residential Home have?
- The Care Quality Commission's register lists 42 beds at West Bank Residential Home.
- When was West Bank Residential Home last inspected?
- The Care Quality Commission's latest rating for West Bank Residential Home was published on 5 August 2023.
- Who runs West Bank Residential Home?
- West Bank Residential Home is run by West Bank Residential Home Limited. It runs 3 services in England, 1 of them in the West Midlands.
- What is West Bank Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 August 2023.
Contact
- Phone
- 01989 562741
- Address
- Walford Road, Ross-on-Wye, HR9 5PQ Map (opens Google Maps)
Compare nearby
- G Rosedale Retirement Home Good, 0.1 miles away
- G Chepstow House Good, 0.3 miles away
- G Aspire Living - 1-2 Markyes Close Good, 0.5 miles away
- – Ross Court Care Home Not yet rated, 1.3 miles away
- RI Weir End House Requires improvement, 1.3 miles away