Abbey Lodge Care Home UNIT 1

At the last inspection on 22 September 2015 we rated the service Good. At this inspection we found that the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider owned another care home in the near vicinity of Abbey Lodge Unit 1 and people spent their time there when they were at home and not out and about. People told us that they liked to socialise with other people from the sister home because they knew each other well. Staff worked across both homes and were familiar with people`s needs. People told us that the care and support they received met their needs and they felt safe.

People told us they knew how to keep safe from risks when they were in the home and out and about in the community. Staff received appropriate training and had on-going support from managers to understand and carry out their roles effectively.

People had care plans in place with comprehensive guidance and risk assessments for staff to understand how to deliver care and support to people in a safe and effective way.

Medicines were managed safely by staff who were trained and followed best practice guidance when administering people`s medicines.

People were protected from the risk of infections by staff who ensured the environment people lived in was clean and infection control measures were followed.

There were enough staff to meet people`s needs. Recruitment processes were safe and ensured that staff employed were suitable to work in this type service.

People were involved in planning and reviewing the support they needed and wanted. They signed their own care plans and consented to the care and support they received.

People were able to plan their days as they wished and were supported and encouraged by staff to pursue their hobbies and interest.

People were involved in daily living tasks and were helped by staff to learn and develop new skills like cooking, cleaning and shopping for their own necessities.

People were asked for their feedback about the service they received in regular meetings and surveys so they could contribute to the running of the home.

People and staff told us they were happy with how the home was managed and they felt managers were approachable and listened to them.

The registered manager and the provider carried out regular audits to ensure they were able to check on the quality of the service people received.

The five questions we ask about services and what we found