50 Arbour Street

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen ' Registering the Right Support' CQC policy.

People's experience of using this service: People received safe care and support as the staff team had been trained to recognise signs of abuse or risk and understood what to do to safely support people.

People received safe support with their medicines by staff who had received training and who had been assessed as competent. The provider had systems in place to respond to any medicine errors. The provider completed regular checks to ensure people were receiving the right medicine at the right time.

Staff members followed effective infection prevention and control procedures. When risks to people's health and welfare were identified, the provider acted to minimise the likelihood of occurrence.

The provider supported staff in providing effective care for people through person-centred care planning, training, supervision. People were promptly referred to additional healthcare services when required.

People were supported to maintain a healthy diet and had choice regarding the food and drinks they consumed. The environment where people lived was well maintained and suited their individual needs and preferences.

People received help and support from a kind and compassionate staff team with whom they had developed positive and empowering relationships. People were supported by staff members who were aware of their individual protected characteristics like age and gender and disability.

People were supported to develop their independence and actively took part in decisions about where they lived.

People participated in a range of activities which met their individual choices and preferences and that they found interesting and stimulating. People were provided with information in a way they could understand. Policies and guidelines important to people were provided in an easy to read format with pictures. The provider had systems in place to encourage and respond to any complaints or compliments from people or

those close to them.

The provider understood the requirements of their registration with the Care Quality Commission and was meeting the legal requirements. The provider had effective systems to monitor the quality of the service they provided and to drive improvements where needed. The provider had good links with the local community which people benefited from.

More information in Detailed Findings below.