Croft Lodge

Croft Lodge is a large adapted domestic property in the seaside town of Teignmouth. It has gardens and sea views from some aspects.

There were sufficient numbers of staff who were safely recruited to meet people's needs.

Medicines were well managed, and the registered manager had worked closely with pharmacies in the area to ensure the local pharmacy staff shortages did not impact delivery of peoples' prescribed medicines. Staff received training in relation to the safe administration of medicines and their competencies were checked to ensure safe practice.

Infection control measures were robustly followed, and staff had access to sufficient personal protective equipment (PPE).

People's care needs were assessed before they went to live at the service, to ensure their needs could be fully met.

Staff received an induction when they first commenced work at the service and ongoing training that enabled them to have the skills and knowledge to provide effective care.

People were supported to eat and drink enough and staff placed a strong emphasis on the dining experience to ensure it was enjoyed by all.

Staff supported people to live healthier lives and access healthcare services. The service worked in partnership with outside agencies.

The service had a welcoming atmosphere where visitors were welcomed and encouraged. The premises were homely and currently undergoing a re-furbishment and refresh.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's health and social care needs were managed well. There were positive relationships with professionals which supported people's overall wellbeing. Staff provided care and support in a very caring and meaningful way. They knew people well and had built up kind and compassionate relationships with them.

The service was well managed. People, relatives and staff were very positive about the leadership of the service and praised the management team highly, especially the registered manager. There were systems in place to monitor the quality of the service. Actions were taken and improvements were made when required.

Staff felt well supported and said the registered manager was open and approachable. The provider was closely involved and there were good communication channels across the staff team.