McMorrow House

The provider's robust recruitment processes for staff, along with the matching process, had exceptionally positive outcomes for people. Medicines were managed safely and people were supported to be as independent as possible with their medicines.

There was an open and transparent culture in relation to accidents and incidents and they were used as opportunities to learn and lessen risks. A comprehensive and empathic understanding of people who lived at McMorrow House, and their health conditions, enabled the registered manager to seek bespoke training to prevent incidents occurring.

People were supported to live healthier and more active lives in line with their wants, goals and aims. People had overcome challenges with addiction and self-harm and had embraced the support offered to them by the provider to achieve ambitions such as education and employment opportunities.

People's needs were met through robust assessments and support planning. We saw outstanding examples of when the service had worked with other healthcare professionals to achieve positive outcomes for people and to improve their quality of life. Staff had excellent knowledge and skills and the training made available to them ensured people's needs were extremely well met.

People were always supported to have maximum choice and control of their lives and staff always supported them in the least restrictive way possible and in their best interests; the policies and systems in the service always supported this practice.

People with complex health needs received care and support which was positive, consistent, and which improved their quality of life. The provider's ethos was nothing was 'off limits' and people were creatively supported to overcome barriers to achieve their aims and goals. Person centred care planning fully explored and mitigated risks through expert assessment and training.

The registered manager planned and promoted holistic, person-centred, high-quality care resulting in excellent outcomes for people. The values and culture embedded in the service ensured people were at the heart of the care and support they received. Staff told us they received excellent support from management and that they were extremely proud to work for the service. There was a very open and transparent culture and people were empowered to voice their opinions. Without exception, people told us the service was well- managed.