Rosedale House

Relatives told us they felt their family members were safe living at the home. Staff understood their responsibility to protect people from avoidable harm and abuse. Staff confirmed they had received safeguarding training. Risks to people's health and safety were assessed with guidance for staff to follow. Staff were recruited safely and there were enough staff to provide safe and effective care. Medicines were stored and administered safely in line with people's prescriptions. Accidents and incidents were reported and recorded with audits in place to help identify any trends or patterns.

The home had a clear management and staffing structure in place. Staff were enthusiastic and happy in their work. Staff described working together as a team, they provided person-centred care and helped people to achieve their potential. The registered manager had effective quality assurance systems in place to monitor the quality and safety of the home. Staff worked well with external social and health care professionals.