Park View Care Home

Records did not always demonstrate that peoples care plan and risk management plans were being followed. We found anomalies in repositioning records, food and fluid charts. Strategies to guide staff on reducing risks were not always clear.

The provider had a quality system in place to review the quality and safety of care, but this was not fully effective and had not identified the shortfalls we found.

People told us that they were supported by a kind and friendly staff team who knew them well. Feedback on the availability of staff was however mixed and we have made a recommendation about staffing levels.

Staff received induction training when they started to work at the service to develop their skills and knowledge and told us that they were well supported.

There were clear processes in place to manage people's medicines. The service was clean and infection control and prevention was well managed. Maintenance checks on equipment were undertaken to ensure that it was safe for staff to use.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an ethos of helping people to lead a full life. People had choice and opportunities were provided to pursue interests and engage in social activities.

People and their relatives told us they were asked for their feedback about the quality of the service.

The registered manager was clear about their responsibilities to work with other agencies and be open and transparent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk