Ruddington Manor Care Home

People received safe care and support from appropriately trained staff. Risks were identified, recorded and mitigated within care plans whilst ensuring people remained as independent as possible. People and their relatives said they felt safe and knew how to raise their concerns if the need arose. People were supported to receive their medicine safely and in a timely manner.

People and their relatives told us they received effective care in line with their wishes. People said they were supported by staff who were experienced and competent in assessing their needs and that they were involved in their care planning. We saw evidence in care plans that people had achieved positive outcome through the effective delivery of care from staff.

People were supported by staff who knew them well and treated them with kindness and compassion. People told us they were always treated with dignity and respect and were made to feel welcome and included in the home.

The provider and the management team undertook regular reviews and sought feedback from people of their experience of living at Ruddington Manor Care Centre and encouraged people to make suggestions for improvements. Relatives told us they were included on all aspects of their loved one’s care and were asked for their feedback on a regular basis.

People and staff said they were supported by inclusive leaders and that the management team were approachable and visible within the home. The culture of the home fostered safe, effective, caring and responsive care in an inclusive and honest way that supported people and staff needs and wishes.