St Armands Court

We were somewhat assured that this service met good infection prevention and control guidelines.

Risks of visiting professionals spreading infection were reduced. Visitors had their temperature taken and were asked about their health before entering the service. At the time of our inspection there were no visitors other than health professionals.

The home was clean and there were no malodours. Bathrooms and equipment were clean. Cleaning schedules were in place however, specific bathroom checks and shared equipment cleaning records had not been completed. The registered manager immediately actioned this.

The provider had appropriate arrangements to test people and staff for COVID- 19 and was following government guidance on testing.

Staff were trained on how to keep people safe from the risk of infection. Most staff wore their PPE in line with government guidance. Through discussions with staff, it was clear staff knew when and how to use PPE appropriately. However, some staff either did not wear masks correctly or did not have them on. This was immediately address by the manager and assurances provided that this would be regularly monitored.

People admitted to the service were supported following government guidelines on managing new admissions during the COVID-19 pandemic.

The service's infection prevention and control policy was up to date and in line with current guidance.

Staff supported people to keep in touch with family and friends through video and phone calls to prevent isolation and promote people's mental wellbeing.

Further information is in the detailed findings below.

The five questions we ask about services and what we found