Langdale Court Residential Home

The service was not developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. The service did not always consistently apply the principles and values of Registering the Right Support and other best practice guidance. The outcomes for people using the service did not fully reflected the principles and values for the following reasons, there was a lack of support focused on people having as many opportunities as possible for them to gain new skills and become more independent.

The service was not always well led. The provider did not have robust quality assurance procedures to monitor and improve care.

Risks to people's safety were assessed but actions to mitigate against risk were not always clear.

People were supported by enough staff, who knew them well. The training was not always effective. Staff received training to support people, however this was not always followed. People were not always treated with respect.

People received medicines appropriately, peoples nutritional and healthcare needs were managed. Staff supported people to maintain their privacy and dignity. Peoples end of life wishes were explored. Complaints were dealt with in an appropriate way.

Staff told us they felt supported by the management team.