Willis Lodge Care Home

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Changes to people's care records had not always been completed in a timely manner following increased risk to their health and safety. Action to address concerns regarding legionella had not been fully completed. Governance procedures had not highlighted these issues; however, we have been informed that action has now been taken. The impact of these was minimal on people.

People felt safe at this home. They received their medicines when needed and there were enough staff in place to provide safe care. The home was clean and tidy, and incidents were reviewed, and action taken to reduce recurrence.

People's needs were assessed prior to them living at the home, ensuring their care and support needs could be met. Staff were well trained, skilled, and experienced. People received support with the meals, including preparing meals for themselves where able. People had regular access to health and social care professionals. The home environment was suitable to people's needs.

Staff were kind, caring and provided respectful care. People's privacy was respected. People felt involved with decisions about their care needs. People received person-centred care. They were encouraged to socialise with others and to lead active lives. There was an aim to support people with living more independently. Complaints were managed appropriately. Staff communicated with people in a way that did not discriminate. End of life care not currently provided.

People and staff liked the registered manager and found them to be approachable and well-meaning. There was a positive atmosphere and culture at the home. Improvements had been made since our last inspection

to the process of reporting incidents to the CQC.