Grove Lodge and Courtyard

The Grove and Courtyard accommodates people across two floors and four separate wings, each of which has separate adapted facilities and communal areas.

Incidents and accidents were investigated, and actions were taken to prevent reoccurrence. Further evidence was required to show these were looked at for any patterns and trends. We have made a recommendation about this.

Staff understood their responsibilities for keeping people safe. There was a proactive approach to assessing and managing risk which supported people to be as independent as possible. Safe recruitment practices were in place to help ensure that only suitable people were employed at the service.

Medicines were managed safely. Reviews were regularly undertaken which involved the person, health and social care professionals to ensure people's physical and mental health needs were met and changes responded to quickly.

The home was clean and tidy. Staff wore appropriate PPE.

People were treated in a respectful manner by all staff. People felt listened to and were actively involved in the running of the home and were being supported to safely access the local community.

People, their relatives and staff, praised the management team for their supportive approach. Systems were in place to monitor the quality of care provided and continuously improve the service. The management team and staff worked closely with a wide range of health professionals to achieve positive outcomes for people's health and well-being.