Inspire

Staff were recruited safely and staffing levels were sufficient to meet people's needs. Training opportunities were plentiful and regular refreshers of training required by the provider were completed. Staff were supported with regular meetings and one to one supervision sessions.

People's needs were assessed and continually updated. People were supported to maintain a balanced diet and follow any individual dietary needs or requirements. Referrals to other agencies or professionals were made as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives felt their loved ones were treated with respect and observations showed staff interacted in a friendly and caring way with people. Staff demonstrated a real understanding of the individuals and their requirements and communication needs.

Complaints were followed up in an appropriate and timely way. Quality performance was monitored via regular audits and checks. Any issues identified were addressed with actions.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The service was committed to ensuring a positive culture which emphasized choice

and independence and respected people's individuality.