Langley House Care Centre

Staff were trained and skilled to meet people's needs and were supported through regular supervisions. People were supported with their nutritional needs. The environment was designed to help people with dementia find their way around. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Relatives were involved in decision making but it was not always clear what legal authority they had.

We made a recommendation that the provider review their mental capacity and best interest assessment processes.

The home had a registered manager who had good knowledge of people's needs and clear oversight of processes in the home. There were systems to assess the quality of the service, which were closely monitored. People, relatives and staff gave us positive feedback and told us they had opportunity to comment on the service. Professionals we contacted told us people were well looked after and that staff and the registered manager were approachable and responsive.