Woodrow House

Woodrow House accommodates 7 people in one adapted building. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Transitions into Woodrow House were meticulously planned and progressed at a pace to suit each person. People received highly detailed and individualised communication plans to support their decision making. This ensured they had access to appropriate information in a format they could understand. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received personalised care and support specific to their needs and preferences. There was an excellent understanding of seeing each person as an individual, with their own social and cultural diversity, values and beliefs. Staff received training in equality and diversity to ensure the key values of kindness, respect, compassion, dignity in care and empowerment were present in people's day to day care.

Staff worked in a highly person-centred way to find innovative and individual approaches to meet people's communication needs. People were enabled to communicate in ways which were meaningful for them. Staff engaged with people effectively and worked consistently to remove barriers to communication. There was a collaborative approach to activities which meant all staff were involved in ensuring people participated in activities of their choice. Staff demonstrated passion and commitment to helping people achieve their goals and realise their aspirations.

Staff received outstanding support from the management team both at a professional and personal level. Staff had completed high quality training that ensured they were confident and competent at delivering person centred care. Staff were encouraged and supported to develop their skills and follow a career progression within the service. The provider ensured their practices were in line with current good practice, guidance and legislation. There was a focus on continuous development.