Oak Hall Care Home

Recruitment processes ensured staff were suitable and had the right values for the roles they had applied for. The provider completed appropriate checks on their previous experience and conduct. Staff received initial training and regular refreshers about safeguarding issues, and knew the correct procedures for raising concerns.

Staff supported people whilst promoting their independence. People had individual risk assessments in place and staff understood how to support them to stay safe without unnecessary restrictions. The provider ensured that staff received appropriate training, and new staff followed a process of induction which included working with more experienced staff until they felt confident in their role. The service worked positively with other health professionals to meet people's needs.

Each person had a personalised care plan which reflected their likes and dislikes, their interests, social preferences, and personalities. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were asked about their end of life care wishes and preferences. We received very positive feedback about the end of life care provided at the home.

The registered manager was making steady and sustained improvements at the home and was clear about their responsibilities. People told us efficiency had improved, the home was more settled, and the team appeared to be working together well. The provider was open and transparent about the challenges of the past year including management and staffing changes and commented that the service had turned a corner. This was reflected by the feedback that we received from people and relatives. People we spoke to were without exception, very happy living at Oak Hall.