Portland Lodge

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people and showed an understanding of equality and diversity and people were treated with dignity, and their privacy was respected. People were supported to be as independent as possible.

External health and social care professionals were very positive about the care and support provided by the staff and registered manager. The registered manager and staff worked with other external professionals to ensure people received effective care.

Staff knew how to keep people safe from harm. People told us they felt safe. Infection prevention and control measures were in place and followed by staff.

Staff were recruited safely, and sufficient numbers were employed to ensure people's care and social needs were met. Staff had received appropriate training and support to enable them to carry out their role effectively.

Risk assessments and management plans were completed for people and the home environment to ensure safety.

People received their medicines safely and as prescribed.

People and staff were positive about the management of the service and told us the registered manager was very supportive and approachable. Any concerns or worries were listened to, addressed and used as opportunities to make improvements to the service.