Stanhope Court Residential Care Home

We found the following examples of good practice:

• The service had procedures and protocols in place which ensured people were admitted into the service and relatives could visit safely in accordance with national guidance. • People and their relatives were supported to understand the isolation processes and how the service could help to alleviate them feeling lonely, such as video calls with friends and loved ones and dedicated support time from their assigned staff member. There were additional staff working at the home which enabled daily activities and support to be increased. • There was a family forum set up whereby good communication was enabled through emails and a WhatsApp group. • Staff were supported in isolation/sickness absence by the provider. Staff support and wellbeing was considered and enhanced during the pandemic. • Personal protective equipment (PPE) was widely available and used correctly and there was an extensive testing program in place for staff, residents and relatives. • The home was clean and hygienic throughout. The lounge had been extended to enable good social distancing. • Staff were trained in infection prevention and control (IPC) and had frequent refresher training and guidance in COVID-19 guidelines. They had good links with the local community trust IPC team for guidance and support. • There was an IPC policy and procedures in place, however the recently revised policy had not yet been fully rolled out to all staff. • The senior management team worked in isolation within their group, so they did not come into contact with each other. Regular meetings took place remotely. Staff were responsible, did not socialise and were very cautious of their behaviour outside of work, in order to minimise risks to colleagues and people.

The five questions we ask about services and what we found