The Hollies Rest Home

The Hollies Rest Home is a large adapted house, with 4 floors and lift access to all floors. There were communal lounges and a dining room located on the ground floor. People also had access to a private and enclosed rear garden.

Whilst we were assured people were supported to take their medicines in a safe way, we have made a recommendation that PRN (as and when required medicines) protocols are put into place to help further guide staff.

Whist we were assured people received the care and support they required, care records did not always best evidence this. We have made a recommendation about the importance of maintaining contemporaneous records in relation to people's food and fluid intake.

We were assured people received care and support based on their needs, however, care plans required further detail to provide robust guidance for staff. We have made a recommendation about updating people's care plans.

Risks to people's health, safety and well-being were assessed. Staff had access to information about how to manage people's identified risks and support them in a safe way.

Safeguarding processes were in place to help ensure people were protected from the risk of harm.

Staff were recruited safely and there was enough staff on duty to meet people's needs in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice and were followed by the provider in line with the Mental Capacity Act.

People were supported by staff who were familiar with them and their needs and preferences. People told us staff were kind, caring and treated them with respect. The home had a relaxed, calm and 'family' feel.

Staff spoke positively about the support provided by the management team and were keen to tell us how much they enjoyed working at The Hollies Rest Home.