Clifton House

Clifton House is a care home providing personal care to up to 16 people. The service provides support to people with mental health conditions and some people also had a learning disability. At the time of our inspection there were 11 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Model of Care and setting that maximises people's choice, control and independence People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained in safeguarding to keep their knowledge of their responsibilities up to date. The registered manager reported any allegations to the local authority safeguarding team and reviewed safeguarding investigations, accidents and incidents and feedback on the service to improve. Health and safety checks were carried out of the premises and equipment to make sure they were safe. The premises were clean, tidy and hygienic and staff followed current infection control and hygiene practice to reduce the risk of infections.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights People received the right support in relation to risks, such as those relating to mental health conditions and learning disabilities. There were enough staff to support people safely and staff knew people well. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE). People received the right support in relation to their medicines and the provider had good oversight of this through electronic systems and audits.