Morton Manor

Medicines were not always safely managed. We found concerns in relation to the storage and safe administration of medicines.

Care plans did not always contain information that was important and relevant. This meant staff did not have the appropriate information and guidance to ensure they were supporting people in line with their needs and preferences.

Risk assessments did not provide sufficient guidance for staff to know how to mitigate risk and keep people who were supported safe.

There were some management systems in place to assess, monitor and improve the quality-of-service people received. However, these were not always effective and did not identify the shortfalls we found during inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were observed to be kind and caring. People told us they were happy with the support they were receiving.

Staff were safely recruited. The provider carried out the required checks on newly appointed staff before they started working at the home. Staff had received training that was appropriate to their role and the people they were supporting.

People had access to healthcare services and staff worked proactively with other organisations.