Perton Manor

The home accommodates up to 50 people across two separate wings, each of which has separate adapted facilities. There are communal areas, such as a lounge and dining area in each wing and a shared conservatory space. There is also a large garden.

People's well-being was promoted and a research-based approach to therapeutic prescribing aimed to reduce the need for dementia related medicines and staff de-escalation and intervention. Relatives and professionals identified the strength of this approach and testified to its benefits for people living at the home.

The provider promoted a strong ethos of person-centred care combined with staff improvement and development. Staff were empowered by the management team and well equipped with training and support to provide care that focused on people's individual needs and well-being. Staff were enthusiastic in their roles and told us they felt well supported by the management team and provider. Partnership working played a strong role in ensuring people's support was effective. In developing links with external agencies, the provider ensured the care people received was effective and had positive outcomes for people.

People and relatives we spoke with were confident they and their family members were safe living at Perton Manor. Staff were aware of how to report any concerns for people's safety and well-being and the home manager was aware of their responsibilities to escalate any concerns. A proactive approach to risk management was taken and 'living well' coordinators were employed to ensure people were stimulated and engaged in activities which reduce their anxieties. Staff had been safely recruited and there were enough staff to meet people's care and support needs. Systems used to manage medicines were safe and ensured people received their medicines as prescribed. Where incidents or events occurred, the provider had systems in place to ensure learning took place and this was shared with the staff team to reduce the likelihood of repeated events.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk