Hampden Hall Care Centre

People received care, support and treatment from trained staff and specialists able to meet their needs and wishes. Managers ensured that staff had relevant training, regular supervision and appraisal. People's care, treatment and support plans, reflected their sensory, cognitive and functioning needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they received kind and compassionate care from staff who protected and respected their privacy and dignity and understood each person's individual needs. For instance, "The staff are caring, supportive and understanding of their needs. They seem gentle with them and I don't have any fears." People and those important to them were involved in planning their care.

People made choices and took part in meaningful activities which were part of their planned care and support. People had their communication needs met and information was shared in a way that could be understood.

Governance systems ensured people were kept safe and responded to people's feedback to drive continuous improvement and development. People and relatives were positive about the leadership of the service, for example, "It's a very calm and quiet atmosphere. Everyone is friendly there. I would recommend this home because it's a well-managed place".