Bramble Lodge

Systems were in place to protect people from abuse. People's risks had been assessed and reviewed regularly. There were enough safely recruited staff to meet people's needs. Infection control measures were in place to keep people protected.

Staff were knowledgeable about people's healthcare needs and appropriate monitoring was in place using nationally recognised tools. The home worked in partnership with healthcare professionals and ensured timely referrals when appropriate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and respectful of people's privacy, dignity and independence. Staff knew people's needs well and what was important to them. People and relatives were involved in, and supported to understand, decisions about their care.

Care was personalised and considered people's personal preferences. There was a range of different activities for people living there to get involved in and people were supported to have contact with friends and relatives.

There was a positive culture within the home and staff were passionate about providing high quality care. People had opportunities to give feed back and felt listened to. There was a governance system in place that monitored the quality of the service and the provider had plans in place to drive forward improvements.