Seven Steps Short Breaks

The service can accommodate up to seven people in one adapted building. There are two ground floor accessible bedrooms and one wet room. The first-floor accommodation consists of five bedrooms and two bathrooms. There is an open living room, dining room, reception and kitchen area. Outside there is a sensory garden area and a wheelchair accessible seating area.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The service maximised people's choice, control and independence. People were supported with independent daily living skills. People's care was person-centred and promoted people's dignity, privacy and human rights.

There was an exceptionally strong, visible person-centred culture. The service ensured staff in all roles were highly motivated and offered care and support that was exceptionally compassionate and kind. The registered manager and staff ensured people using the service lead confident, inclusive and empowered lives. People were treated with dignity and respect, and their privacy was protected. People enjoyed staying at the home and their achievements were celebrated. Relatives told us staff were exceptionally caring. Health professionals feedback showed the culture of the service was open, inclusive and empowering.

Staff were aware of their responsibilities in keeping people safe. Medicines were managed safely at the service. There were recruitment procedures in operation to promote people's safety. We were assured the provider was making sure infection outbreaks were effectively prevented or managed.

Relatives made positive comments about the care their family member had received. Staff had undertaken training which was regularly updated to ensure they had the skills and knowledge to support people effectively. Staff had received support to enable them to carry out their duties. Staff told us they enjoyed working at the service and would recommend the service to family and friends.

Care plans were person-centred. Care plans were reviewed regularly and changed to reflect current needs. The service promoted people's wellbeing by taking account of their needs including activities within the service and in the community. Complaints were recorded and dealt with in line with organisational policy.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives and staff made positive comments about how well the service was run by the senior managers. There were quality assurance and audit processes in place to make sure the service was running well.