Campbell House

At the last inspection in July 2015 the service was rated Good. At this inspection we found the service remained good.

People told us they had agreed the level of support they required to help them achieve their goals. Care records we viewed confirmed this. Staff were able to explain the support individuals required and the way in which they supported people who lived at the home.

Care records contained information regarding risks and guidance for staff on how risks were to be managed. Staff were knowledgeable of people's needs and the support they required to maintain their safety. People who lived at Campbell House told us they felt safe.

Medicines were managed safely. Staff responsible for supporting people with their medicines had received training to ensure they had the competency and skills required.

We found people had access to healthcare professionals and their healthcare needs were met. People told us they were supported to access further healthcare advice if this was appropriate and they were happy with the care at support provided at Campbell House.

We found people who received support were empowered to raise their views on the service. People who lived at Campbell House told us they were able to influence the service provided. People told us they were asked their views and these were responded to.

During the inspection we observed people accessing the kitchen to prepare their own meals if they wished to do so. Those that did not wish to do so were provided with a choice of meals.

The registered manager completed a series of checks to identify where improvements were required in the quality of the service provided. Staff told us they were informed of the outcomes of these.

Staff told us they were aware of the procedures to follow if they suspected someone was at risk of harm or abuse. Staff told us they would report any concerns to the registered manager or the Lancashire Safeguarding Authorities so people were protected.

There was a complaints procedure which was known to people who used the service. People told us they had no complaints, but they were confident the registered manager and registered provider would respond to any complaints made.

Recruitment checks were carried out to ensure suitable people were employed to work at the service. People spoke highly of the staff employed to support them. They told us they had no concerns with the staffing at the service and they considered staff to be helpful and caring.

People who lived at Campbell House told us they were encouraged to participate in activities that were important to them. People also said that if they did not wish to take part in activities, their wishes were respected.

The registered manager demonstrated their understanding of the Mental Capacity Act 2005. Staff were able to give examples of how they supported people to make decisions. People are supported to have maximum choice and control in their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. We saw people were treated with respect and compassion. People told us they liked the staff who supported them and they felt valued and cared for.

At this inspection we found the service met all fundamental standards. Further information is in the detailed findings below.

The five questions we ask about services and what we found