Rykneld View

We found the following examples of good practice. ● There were clear signs at the entrance to identify the home was closed to routine visitors. ● There was a sign-in book and temperature check for visiting healthcare professionals and personal protective equipment (PPE) was available in reception. ● Staff checked in at reception and then had a dedicated room for COVID-19 testing and for applying PPE. Staff had breaks at intervals to maintain social distancing. ● Staff had trolleys available in corridors for fresh equipment, PPE and cleaning materials. People's rooms had clinical bins for the disposal of used PPE in order to minimise the risk of cross infection. ● Prior to the outbreak, staff and people living at the service were on a testing regime to identify the signs of COVID-19. ● There were signs around the service to help staff identify COVID-19 symptoms, handwashing procedures and PPE guidance to ensure current guidance was followed. ● During the outbreak people were isolated in their rooms and staff were allocated to work in certain areas to support the same people as much as possible. ● A large number of staff were affected by COVID-19 so agency staff were used for a few weeks to maintain staffing levels and other external agencies offered support to the service. ● The service had large communal spaces and garden areas. The manager told us they were making plans for families to visit using screens and the garden space as soon as possible. ● People were kept in touch with families using social media and phone calls. The service shared a newsletter with families about events at the service. ● Domestic staff had cleaning schedules in place and were performing additional cleaning of frequent touch areas. Laundry facilities were well organised to prevent cross infection. ● Staff had received training in infection control, use of PPE, handwashing and COVID-19 to ensure they were up to date with current guidance. ● The manager told us that staff at the service had worked together to support people during the outbreak and the support from other agencies had been amazing during a very difficult time.

The five questions we ask about services and what we found