Orcadia

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were able to exercise their choices regarding independence, activities, and day to day decisions. People were supported to achieve meaningful outcomes and advocacy was available to those who needed it. Staff supported people to maintain and improve their independence and relatives and health and social care professionals were actively involved in this process.

Right Care There was an established staff team who understood the wants, needs and wishes of the people they supported well. People received person-centred care where staff respected and promoted people's rights and choices. Relatives and professionals praised the staff approach which was described as, "Brilliant" and, "Amazing." Staff understood the importance of providing care and support which promoted people's dignity and privacy, and this was observed during the inspection.

Right Culture The registered manager had instilled a positive and open culture at the service, which placed people at the centre of their care. Relatives and professionals praised the open and transparent attitude which was embedded in the service. Staff felt valued, listened to and were actively engaged in giving feedback to improve the service. Communication between the service and people's families was effective and relatives praised the positive atmosphere at the service.