Burford Nursing Home

We found the following examples of good practice.

There was a safe system to manage visitors to the service. Infection control procedures were explained to visitors on arrival and their temperature was being taken at the time. If needed, visitors were provided with the appropriate PPE.

A visiting 'pod' in a form of a summer house situated in the garden was a new addition to facilitate safe visits. Where people received End of Life care they could be seen by their families after an individual risk assessment took place. The team utilised the use of technology to ensure people were able to stay in touch with their families via video or phone calls. The management team ensured good communication was maintained with people's relatives to inform them about changes to visiting guidance.

Significant consideration was given to the safety of the environment. We saw notices were placed advising how many people were to remain within each area to ensure social distancing. The team also upgraded their identification badges to include a picture, this enabled people to recognise them better whilst wearing masks or eye shields.

The provider had a safe system to ensure the risks in relation to new admissions were managed. The registered manager was aware of zoning and isolation arrangements and these would be followed if people were COVID-19 suspected or confirmed. A designated unit was identified to cohort people if needed.

Staff received infection control training and followed the most recent infection control guidance. Staff used personal protective equipment (PPE) as required. The provider ensured there was a sufficient stock of appropriate PPE available.

The management team ensured that people living at/in the service and staff had regular tests for COVID-19in line with the good practice guidance and records of these were available. The process of vaccinating people and staff forCOVID-19 was ongoing.

On the day of our visit the service was clean and fresh. The designated housekeeping staff team ensured the cleanliness and disinfection of any frequently touched surfaces of equipment as needed. The registered manager ensured regular infection control audits were being carried out and corrective action took place when required.

People benefitted from a committed and stable team of staff led by an experienced management team. The registered manager ensured individual assessments had been carried out with staff to ensure any individual

circumstances or health conditions were known and the appropriate support could be put in place.

The five questions we ask about services and what we found