Deerhurst

People and staff had been kept safe during the pandemic because government guidance was followed. People, staff and visitors were tested regularly in line with government guidance. People were involved in discussions about the government guidance enabling them to keep safe during this period of time.

People had access to other health and social professionals. People were supported to take part in a range of activities based on their interests within their local area and in their home. People were fully consulted on how they wanted to be supported through house and keyworker meetings and care reviews.

People were protected from unsuitable staff because robust recruitment procedures were carried out. Staff were trained to support people effectively. Good communication was in place in the form of daily handovers, team meetings and one to one supervision. Staff said they were very supported in their roles by each other and the management team. There was a consistent team that knew people well.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Staff were caring and provided people with care tailored to their needs promoting their rights to an ordinary life. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had monitoring systems, which enabled them to identify good practices and areas of improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk