The Park House

The Park House is in a large, converted property in a rural location with extensive grounds. Accommodation includes large communal spaces and facilities such as gym, kitchen, IT suite and music studio. Bedrooms are en-suite and located on the ground and first floors of the property.

People we spoke with told us they felt safe living at the service. They were kept safe from avoidable harm because staff knew them well and understood how to protect people from abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

Staff completed risk assessments and involved people in these where possible. Risk assessments were clear and up to date and provided guidance for staff to help people take managed risks and enjoy their lives safely. Staff knew people well, which meant they recognised changes and were able to act to manage or reduce risks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough competent staff to support people and meet their needs, with regular bank and agency staff providing continuity of care when necessary. A multi-disciplinary team enhanced the support people received. All staff received training and induction to ensure they had they skills and knowledge necessary to support people safely and in line with best practice. Staff were safely recruited.

People received support from staff to take medicines safely. Medicines records were completed, and audits were carried out regularly to check practice and ensure standards were maintained.

Staff managed the safety of the living environment and equipment in it through regular checks. Effective infection prevention and control measures were in place and the building appeared clean and hygienic.

The provider worked hard to instil a culture of care in which staff valued and promoted people's individuality, protected their rights and supported them to progress. The management team were visible and had the skills, knowledge and experience required to lead the service.

Governance processes were robust, and the quality and safety of the service was closely monitored. Systems helped identify shortfalls and areas for improvement. Audits were carried out regularly to ensure people received a safe and well run service. Information was reviewed by the management team and used to learn and make changes to develop and improve the service. The provider invested in the service to deliver improvements and achieve effective outcomes.