Highfield Hall

Staff had received safeguarding training and were aware of their responsibilities. Risks to individuals, staff and within the environment were identified and well managed. There were safe systems of recruitment in place. We received mixed feedback regarding staffing. The provider had recently taken action to improve levels and consistency of staffing. People received their medicines as prescribed. Risks associated with COVID-19 were well managed. On the first day of our inspection some staff were observed wearing face masks incorrectly. Managers took immediate action and throughout the rest of our inspection all staff were observed to wear face masks correctly.

People's needs were assessed, and clear support plans and risk assessments were in place to guide staff. Staff received the induction, training and support they needed to carry out their roles. People's nutritional needs were met. The home was clean and there was a programme of redecoration and building improvements in place.

Most people told us staff were caring and spoke positively about living at the home. One person said, "The staff work hard. They are nice and pleasant."

There was a range of activities on offer for people both within the home and in the wider community, which people told us they enjoyed. There was an appropriate system in place to manage complaints.

The nominated individual and provider had good oversight of the service and demonstrated a clear passion and commitment to improving the quality of the service. The nominated individual had started the application process to register with CQC as the registered manager for the service on a temporary basis, until a new permanent manager was recruited and inducted.