Maple House

Maple House is a residential care home registered to provide accommodation and personal care for up to four people in one adapted building. There were four people using the service at the time of this inspection. The service specialised in the care and support of people with mental health conditions.

People spoke positively about the service. Systems and processes were in place to ensure staff provided people with safe care and treatment. People's risks were identified and assessed as and when needed, and staff were provided with clear guidance. People received their medicines on time and safely. The service recruited staff in line with good practice and ensured they were given the right support so that they could form good working relationships with people.

Staff were given appropriate training to perform their roles effectively and to meet people's needs. People had the choice to choose what they wanted to eat. Staff supported people to take part in several activities, including integrating in the community. People were listened to and had their needs reviewed by the staff team on an ongoing basis Staff assisted people to live a healthy lifestyle and accompanied them to their routine health appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.