Evergreen House Residential Home

Evergreen House accommodates people in 1 adapted building.

Although people's mental capacity had been considered, people's capacity to make specific decisions had not been assessed or recorded. This placed people at risk of having decisions made on their behalf unlawfully. People's lunchtime experience was not always positive. Some people experienced delays in receiving their food and due to the layout of the dining room were unable to leave when they wanted to.

Audits were not always effective at identifying concerns. This included in relation to people's mental capacity assessments and promotion of people's rights. The registered manager and provider could not be assured all people were regularly repositioned, as assessed and planned. Staff recruitment records did not consistently evidence staff's identities or employment histories. Where actions had been identified these were not always promptly undertaken by the provider to drive improvements in people's care.

People felt safe receiving care at Evergreen House. Risks to people's safety were assessed and managed safely and there were enough staff to meet people's needs and act responsively when people needed them. People received their medicine as prescribed and systems used for the management of medicines were safe. Staff followed infection control guidance to reduce the risk of cross infection.

People's needs were assessed and reviewed and the environment was suitable for people's needs. Staff received training and support in their role and had the skills required to support people. Staff understood people's dietary needs and fluid intake was monitored to ensure people had enough to drink.

People described staff as friendly and caring and there was a relaxed atmosphere within the home. People's independence was promoted by staff who encouraged them to do as much as they could for themselves. People's privacy and dignity was respected by a staff team who knew them well.

People's care was planned in accordance with their individual needs and wishes. Staff understood people's life histories and experiences and supported them with these in mind. People were supported to take part in activities that interested them, although some people felt activities could be tailored more towards their

needs. There was a system in place for the management of complaints.

People, relatives and staff spoke positively about the management of the home. People and relatives were confident to give feedback and felt the registered manager took their concerns seriously. Staff expressed confidence in the registered manager and felt supported in their roles. The staff team worked in partnership with others to ensure people's needs were met.