Brimington Care Centre

We were mostly assured the provider was meeting with requirements and nationally recognised government guidance, concerned with the prevention and control of infection, including COVID-19. We signposted the provider to resources to develop their approach in relation to hygiene practices within the premises, which was somewhat assured.

Effective risk strategies were operated for peoples care and related safety needs. Staff understood people's individual, risk assessed needs and supported people safely when they provided care. People's medicines were safely managed, and people received their medicines when they should

People were supported by staff to maintain or improve their health and nutrition, and to have maximum choice and control of their lives. Staff supported them in the least restrictive way, in their best interests. However, people's care plans were not always accurately recorded, in line with nationally recognised practice, to fully ensure this.

Staff were trained and mostly well supported to deliver safe, effective care. Although their access to undertake relevant vocational qualifications was recognised but not assured as facilitated.

People received care from staff who knew them well and how to communicate with them in the way they understood. People's personal care, including at the end of their life, was planned and delivered in a way which helped to ensure their dignity, comfort, choice, independence and rights.

The provider was meeting the accessible information standard, to help people understand what to expect from their care. There were effective arrangements for handling and responding to any complaints or concerns received.

The registered manager and staff were motivated and understood their role and responsibilities for people's care. People, relatives and staff were highly confident in the management and running of the service and the arrangement for people's care and safety.

People, relatives and staff were regularly engaged and consulted to inform people's care, related service planning and improvement. Staff worked in partnership with relevant external professionals, authorities and other care providers, to help inform and enhance people's care experience in accordance with their needs and choices.