Pines

We found the following examples of good practice.

At the time we inspected the service was following the current government guidance in relation to infection prevention and control.

There were restrictions on visiting the service. There was a clear system in place for visitors to ensure they followed the current guidance on the use of personal protective equipment (PPE) and social distancing. All visitors were screened for symptoms of respiratory or other infections and their temperature taken before being allowed to enter the home. The home was clean and well maintained throughout.

The provider had ensured that people were able to maintain contact with relatives using the telephone and technology. For example, people were supported to have face time calls to stay in contact with relatives.

The provider had arrangements in place to help prevent the spread of COVID-19 and other infections. All staff received training on the correct use of PPE and infection control. The management team completed regular checks on staff to ensure they were following infection control procedures.

The provider had arrangements in place to ensure people and staff were tested for COVID-19 in accordance with current government guidance. Risk assessments were carried out with people and staff to ensure they could safely live and work at the service.

Further information is in the findings below.

The five questions we ask about services and what we found