Oak House
- Care home
- 5 beds
- No nursing
- Registered since 2020
- Rugeley, Staffordshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
6 months
since the latest rating was published.
174 of 231
rated care homes in Staffordshire are rated Good, like this one.
Oak House: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Care Services (UK) Limited - 37 Wolseley Road Requires improvement, less than 0.1 miles away
- G Heartlands Care Limited t/a Lanrick House Good, less than 0.1 miles away
- G Lanrick Cottage Good, less than 0.1 miles away
- RI Copperdown Residential Care Home Requires improvement, 0.3 miles away
- G Horse Fair Care Home Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 21 April 2026 (assessment visit 1 April 2026). Quoted under the Open Government Licence.
Date of Assessment: 08 April to 16 April 2026. This service is a residential care home for older and younger adults with sensory impairment, physical disabilities, and for adults with a learning disability and autistic people. We assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received safe care and support. Learning from incidents informed practice, positive risk‑taking was encouraged, and safeguarding arrangements worked well. The environment was safe and well maintained, staffing levels met people’s needs, and staff were well trained, supported and safely recruited. Medicines and infection prevention were managed effectively, with strong partnership working supporting the delivery of safe care.
People received the right care through effective assessment, planning and review of their needs. Staff had the skills and knowledge to meet people’s support needs and worked well with professionals from health and social care. Records were clear and accurate, communication was effective, and consent and legal safeguards were applied correctly.
People received the right support, with a strong focus on independence and individuality. Care reflected people’s rights, abilities, life experiences, protected characteristics and personal goals. Staff actively supported skill‑building, confidence and choice, enabling people to live more independently at home and within their community.
The service was responsive and flexible, shaped around individual needs and aspirations. People had equitable access to services, information was provided in accessible formats, and communication needs were met. Creative approaches were used to reduced barriers and supported inclusion, continuity of care and future planning.
The service demonstrated the right culture through strong leadership, shared values and inclusive practice. Leaders promoted learning, reflection and improvement. Governance systems were effective and sustainable, supporting innovation, equality and the delivery of positive outcomes for people.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated Outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Austina Turrell
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Services (UK) Ltd
- Ownership type
- Organisation
- Companies House number
- 05186642 (opens Companies House)
Care Services (UK) Ltd runs 4 services, all in the West Midlands. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Care Services (UK) Ltd
- G Care Services (UK) Limited - 20 Talbot Street Good. Care home, Staffordshire
- G Lanrick Cottage Good. Care home, Staffordshire
- RI Care Services (UK) Limited - 37 Wolseley Road Requires improvement. Care home, Staffordshire
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Oak House provide nursing care?
- No. The Care Quality Commission lists Oak House as a care home without nursing.
- How many beds does Oak House have?
- The Care Quality Commission's register lists 5 beds at Oak House.
- When was Oak House last inspected?
- The Care Quality Commission's latest rating for Oak House was published on 21 April 2026.
- Who runs Oak House?
- Oak House is run by Care Services (UK) Ltd. It runs 4 services, all in the West Midlands.
- What is Oak House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 April 2026.
Contact
- Phone
- 01889 584843
- Address
- 35 Wolseley Road, Rugeley, WS15 2QJ Map (opens Google Maps)
Compare nearby
- RI Care Services (UK) Limited - 37 Wolseley Road Requires improvement, less than 0.1 miles away
- G Heartlands Care Limited t/a Lanrick House Good, less than 0.1 miles away
- G Lanrick Cottage Good, less than 0.1 miles away
- RI Copperdown Residential Care Home Requires improvement, 0.3 miles away
- G Horse Fair Care Home Good, 0.6 miles away