Wavertree House

Staff were recruited in a safe way, with appropriate checks undertaken. Medicines were managed and administered correctly, and audit processes were effective to identify and address any issues in a timely manner.

People were provided with a variety of meal choices. People spoke positively about the food available and specific dietary requirements were catered for. Many different activities were available for people to participate in. These were based on people's needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were person-centred and staff knew people well. There were sufficient, appropriately skilled staff to ensure people's needs were met effectively. People and their relatives gave us positive feedback about staff being respectful, kind and caring.

The service was well-led and the registered manager was clear about their role and responsibilities. Quality assurance processes were effective in driving improvement. People, staff and relatives were encouraged to give feedback and we saw action taken when changes had been requested.