Browfield Residential Home

Support plans and risk assessments provided staff with relevant information so that appropriate care could be provided for people. The service worked in partnership with people, their families and staff. We received positive feedback from people and staff about the service.

A major refurbishment programme was in progress at the time of this inspection. Communal areas and most bedrooms had been modernised and decorated. A new kitchen had been fitted. Plans were in place to modernise bathrooms and office spaces. The positive changes to the home environment were apparent and people told us the difference this had made to their lives.

The care environment was clean and comfortable throughout. Infection control procedures were in place and staff used PPE effectively. Additional cleaning had been introduced during the COVID-19 pandemic. The service had good working relationships with GPs, district nurses and mental health professionals.

The service had good governance arrangements in place and completed regular internal quality checks. Findings from audits were reviewed by the registered manager and used to drive improvement within the service.

People told us they were happy and settled. There was a positive response to the changes being made to the home. A member of staff was now responsible for the development of activities and opportunities to help enable people to develop their daily living skills and access the local and wider community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.