Cross Lane House

We found the following examples of good practice.

People were receiving visits inside the home for two designated visitors. People were also able to have additional visitors in a converted bedroom with a full-length screen. Visitors had a lateral flow test and temperature check before coming into the home and used a separate entrance. The room was cleaned between each visit and visitors wore full personal protective equipment (PPE). People were also supported to keep in touch with their loved ones through phone and video calls.

The registered manager had tried to encourage social distancing in communal areas by moving chairs, however, most of these chairs had been moved back by people living at the home. Aesthetic items and ornaments had been temporarily removed in order to minimise the risk of lots of people touching these items before they could be cleaned.

The registered manager had clear plans in place for how to support people safely in the event of an outbreak of COVID-19. Staff had supported people to isolate in their bedrooms who had returned to the home from hospital. One person had tested positive on admission to the home. This person had been barrier nursed by staff and staff were able to isolate and contain the infection.

Staff were wearing personal protective equipment in line with government guidance and the registered manager had kept staff up to date with the changes in recommendations that had occurred throughout the pandemic. The home had adequate supplies of PPE and staff had received training in how to safely put on and take off PPE.

The home was clean and tidy and all staff were responsible for cleaning frequently touched surfaces such as the lift buttons and door handles. Staff worked exclusively at the home and did not work in other healthcare settings. The registered manager had plans for covering the staff team in the event of an outbreak affecting staffing levels.

The five questions we ask about services and what we found