Hill House Nursing Home

People's medicines were safely managed and given. Staff understood people's risk assessed care needs and how to support them safely. People's related care plans were accurately recorded for staff to follow, to help ensure this.

The environment and equipment used for people's care, was suitable, visibly clean and regularly checked to ensure timely repair or renewal when needed.

We were assured the provider was meeting with requirements and nationally recognised government guidance, concerned with the prevention and control of infection, including COVID-19.

People were supported to maintain or improve their health and nutrition. Staff were trained and supported to deliver individualised care, in accordance with people's assessed needs, choices, best interests and the law.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People received care from staff who knew them well and how to communicate effectively with them. Arrangements for people's care, including at the end of their life, helped to ensure people's dignity, comfort, choice and independence.

The provider was meeting the accessible information standard, to help people understand what to expect from their care. There were effective arrangements for handling and responding to any complaints or concerns received.

The service was well managed and led. There was a registered manager for the service. Both they and staff understood their role and responsibilities for people's care. People, relatives and staff were confident in the management and running of the service.

The provider operated effective governance systems to ensure the quality and safety of people's care and continuous service improvement.

People, relatives and staff were regularly engaged and consulted, to help inform people's care, service planning and improvement. The provider's arrangements for partnership working with relevant external professionals and ongoing consultation with people, relatives and staff, helped to effectively inform and enhance people's care experience.