The Springfield

Right Support People were supported by staff who understood their needs and preferences well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had received training around the specific needs of people and provided support in accordance with people's abilities and level of independence. The environment met peoples sensory and physical needs and the delivery of care was person-centred.

Right Care People were cared for by skilled and compassionate staff, who encouraged independence whilst promoting privacy, dignity, and choice. Relatives praised the staff approach which was described as "Fantastic," and, "Amazing." People were supported to pursue meaningful activities in the local community and maintain relationships that were important to them. People were supported to achieve positive outcomes in different areas of their lives.

Right culture The management team had instilled a culture of learning and development, which ensured people could lead confident, inclusive, and empowered lives. Relatives praised the staff and management team and felt directly engaged in the running of the service. Staff spoke of a positive and motivated workforce that placed people at the centre of their care. The registered manager understood the needs of people well and had a strong understanding of partnership working and developing positive and meaningful outcomes for people.