Tenchley Manor Nursing Home

People were happy and told us they felt safe. Risks to people had been fully assessed and mitigated to help keep people safe. People received their medicines safely. Robust infection control processes protected people from the risk of infection.

People had person-centred care plans and were involved in planning and reviewing their care. People's care plans were individualised and reflected their needs and personal preferences. The service worked together with healthcare professionals to ensure people's health, care and wellbeing needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were suitably trained and had their competencies assessed regularly. There was enough staff to safely support people. A person told us, "Staff are really helpful, there's plenty of them and I never have to wait long for care."

Quality and assurance processes were in place to monitor and improve the quality and safety of the care provided. The provider sought feedback to help drive service improvement. We received positive feedback about the registered manager and how the service was managed.