Cheadle Manor Care Home

Cheadle Manor Care Centre is a purpose-built service providing care across three separate floors which have their own communal living and dining areas, adapted bathrooms and single bedrooms. One unit provides mainly residential care, a second unit supports people living with dementia and a third unit provides primarily nursing care. There are shared kitchen and laundry areas and a secure outside garden.

Staff received the training and support they needed to complete their role. People were well supported to eat and drink and told us the food was good. The environment was adapted to meet people's needs and staff supported people to access health services where needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and respectful and independence was promoted. People were encouraged to make decisions for themselves and involved in developing care plans.

Care was delivered which was personalised and adapted to meet people's individual needs. People felt able to raise concerns and make complaints and felt any issues would be addressed. There were a variety of activities for people to access. People were kindly supported when they reached the end of their life with a focus on keeping them comfortable.

The registered manager was responsive to feedback and a variety of tools including audits and checks were used to ensure the quality of the service. People, families and staff were encouraged to feedback their views and this information; together with complaints, and analysis of accidents and incidents was reviewed for themes and trends and to drive improvement and ensure lessons were learnt.