Rated Care Homes

Osborne Court

RI

Requires improvement

Rated on

Rating from the Care Quality Commission.

At a glance

  • 1 rating

    Only one rating on record, so there is no trend to show yet.

  • 3 months

    since the latest rating was published.

  • 24 of 156

    rated care homes in Worcestershire are rated Requires improvement, like this one.

Osborne Court: inspection record

Care home with nursing, 14 beds, Worcestershire

Rated Requires improvement in July 2026.

Osborne Court: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

Nearest rated Good or Outstanding: The Oaks (Good, 0.4 miles away) and Perrins Hall (Good, 0.5 miles away).

Nearest care homes:

  1. G
    The Oaks Good, 0.4 miles away
  2. G
    Perrins Hall Good, 0.5 miles away
  3. RI
    The Springs Care Home Requires improvement, 0.5 miles away
  4. RI
    Howbury House Resource Centre Requires improvement, 0.5 miles away
  5. G
    Matrixcare Good, 0.6 miles away

See all care homes in Worcestershire

See all care homes in Great Malvern

What inspectors found

From the Care Quality Commission's assessment published 24 July 2026 (assessment visit 2 June 2026). Quoted under the Open Government Licence.

We assessed the service from 26 August 2025 to 28 August 2025. This was a routine assessment as the service had a historical rating as it had not been assessed for some time. The service was previously rated as “Wards for people with a learning disability” with a rating of good overall. The service has since changed their registration with Care Quality Commission as it was determined as part of our assessment that the service was incorrectly registered. The service was therefore assessed and reported on under an Adult Social Care framework.

  • Safe No rating
  • Effective No rating
  • Caring Good
  • Responsive Good
  • Well-led No rating
Read the rest of CQC's summary

Osborne Court is part of the Learning Disability integrated service within Herefordshire and Worcestershire Health and Care NHS Trust. The service is a purpose-built adult and children short breaks unit in Malvern, Worcestershire. offering respite care to families and carers who care and support individuals with a learning disability and complex health need. The service offers 5 places for adults and 5 places for children who require nursing care.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The model of care and setting maximised people’s access to the respite service and to local amenities which meant so people remained connected with social and community networks. Care was person-centred however people’s rights and safety were not always fully protected. Leaders of the service did not have full oversight of operational implementation to assure themselves that people using services were empowered and received quality and safe care.

The provider was in breach of regulation in relation to Regulation 11 Need for Consent, Regulation 12 Safe Care and Treatment, and Regulation 17 Good Governance.

We have asked the provider for an action plan in response to the concerns found at this assessment.

  1. Safe

    No rating

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people were not always safe and protected from avoidable harm.

    The provider was in breach of legal regulation in relation to detecting health and safety risks within the environment and the management of choking risks.

  2. Effective

    No rating

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

    The provider was in breach of legal regulation in relation to staff not always working within the legal framework of the Mental Capacity Act (MCA.)

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    No rating

    Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant that the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

    The provider was in breach of legal regulation in relation to the governance of the service.

Questions to ask when you visit

  1. Safe was rated Requires improvement on 24 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
  2. Effective was rated Requires improvement on 24 July 2026. Ask about staff training and how health appointments are arranged.
  3. Well-led was rated Requires improvement on 24 July 2026. Ask about changes in management and what has changed since the report.
  4. Ask how nursing cover works at night and at weekends.

Registration details

Registered with the CQC since
What it provides
Care home service with nursing, Community based services for people with a learning disability, Hospital services for people with mental health needs, learning disabilities and problems with substance misuse
Who it supports
Children 0-18 years, Learning disabilities or autistic spectrum disorder, Physical Disability, Sensory Impairment

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

1 inspection report, latest 24 January 2012. Latest assessment published 24 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
NHS Body

Herefordshire and Worcestershire Health and Care NHS Trust runs 2 services, all in the West Midlands. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.

Other services run by Herefordshire and Worcestershire Health and Care NHS Trust

  1. RI
    Church View - Princess of Wales Community Hospital Requires improvement. Care home with nursing, Worcestershire

Getting help from Worcestershire County Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Osborne Court provide nursing care?
Yes. The Care Quality Commission lists Osborne Court as a care home with nursing.
How many beds does Osborne Court have?
The Care Quality Commission's register lists 14 beds at Osborne Court.
When was Osborne Court last inspected?
The Care Quality Commission's latest rating for Osborne Court was published on 24 July 2026.
Who runs Osborne Court?
Osborne Court is run by Herefordshire and Worcestershire Health and Care NHS Trust. It runs 2 services, all in the West Midlands.
What is Osborne Court's CQC rating?
Its overall rating from the Care Quality Commission is Requires improvement, published on 24 July 2026.

Contact

Phone
01684 612727
Address
Osborne Road, Malvern Link, Malvern, WR14 1JE Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

Nearest rated Good or Outstanding: The Oaks (Good, 0.4 miles away) and Perrins Hall (Good, 0.5 miles away).

Nearest care homes:

  1. G
    The Oaks Good, 0.4 miles away
  2. G
    Perrins Hall Good, 0.5 miles away
  3. RI
    The Springs Care Home Requires improvement, 0.5 miles away
  4. RI
    Howbury House Resource Centre Requires improvement, 0.5 miles away
  5. G
    Matrixcare Good, 0.6 miles away

See all care homes in Worcestershire

See all care homes in Great Malvern