Woodland View

We found the following examples of good practice.

• The home went into early lockdown and preparations around infection prevention and control were made in advance of and escalation in the spread of COVID– 19. At the time of our visit the home had not reported any cases of COVID-19. Contingency plans were in place to use alternative areas in the premises to ensure any person with COVID-19 symptoms could be isolated safely. • Staff wore appropriate Personal Protective Equipment (PPE) and followed the current guidance. Staff also changed into their uniform or working clothes when they arrived at the home. They also changed out of their uniform or working clothes before going home to reduce the risk of cross infection. The home had a good supply of bank staff available, so the home had only used a minimal amount of agency staff to cover for staff absences. • Staff had provided additional social care support to people to help them maintain their mental wellbeing. The home had found creative ways to provide activities and entertainment throughout the pandemic. • The service was due to start visitor appointments on the 1st of September 2020. There was a booking in system in place to stagger visitors and visiting times to minimise visitor numbers. All visitors would be required to use hand sanitiser and wear PPE provided by the service. All visitors would be required to complete a visitor's form. The visitor's policy had been sent to people's relatives by email or by letter.

The five questions we ask about services and what we found