Bhandal Care

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The provider had a good learning culture and people could raise concerns. People were protected from the risk of abuse. Risks to people were assessed, managed and understood. People were supported to be involved in the referral process and their preferences were clearly documented. Staff followed best infection prevention and control (IPC) practice when supporting people. There were enough suitably trained staff, and care calls were monitored to ensure people received the support they needed. Leaders led by example and an inclusive and positive culture was promoted. Systems and processes to oversee risk and drive improvement were in place and effective. The provider had positive working relationships with relevant stakeholders.

The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.