MBI Homecare Ltd

Staff were recruited safely. Enough care workers were available to provide the care and support people needed at the time they expected.

Care workers sought peoples consent before providing any assistance. A new assessment tool was being implemented at the time of our visit to ensure people's capacity was assessed and their rights were upheld in line with the law.

Care workers developed and refreshed their knowledge and skills through an initial induction followed by an ongoing training. Their competence to carry out their roles was assessed by the registered manager.

People received their medicines as prescribed from trained staff. Care workers followed good infection control practice in people's homes.

People has access to healthcare services and support when required. People's health was monitored, and advice was obtained if any changes or signs of illness were identified. Care workers knew what people liked to eat and drink and prepared meals in line with people's dietary requirements.

The registered manager demonstrated understanding of their regulatory responsibilities and lessons had been learnt when things had gone wrong. Governance systems had recently been strengthened and managerial oversight had been improved in response to safeguarding investigations to drive forward improvement.

Staff enjoyed their jobs and felt the service was well-led. People and their relatives felt listened to and spoke positively about leadership of the service and the quality of care they received.