Care for You (UK) Limited

Care for You (UK) Limited is a domiciliary agency providing 24 hour, live-in-support to people living in their own home. At the time of our inspection 10 people were receiving personal care from the provider.

At our last comprehensive inspection in June 2017 the provider was not meeting all the regulations. We found a breach of Regulation 19, in relation to safe recruitment of staff, and improvement was needed in the key areas of safe and well led. We rated the service 'Requires Improvement' overall.

We asked the provider to complete an action plan to show what they would do and by when to improve the service. At this inspection we found the provider had made the required improvements and was no longer in breach of the regulations. We rated the service as Good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People received care which protected them from avoidable harm and abuse. Staff understood people's needs and knew how to protect them from the risk of abuse. Risks to people's safety were identified and assessments were in place to manage risks. People were supported to take prescribed medicines by staff who had received training to assist people safely.

Recruitment checks were completed to ensure new staff were suitable to support people who used the service. Staff received regular training that provided them with the skills and knowledge to support people's needs. There were enough staff to meet the needs of people who used the service.

The managers and staff understood their responsibilities in relation to the Mental Capacity Act 2005. People were involved in making every day decisions and choices about how they wanted to live their lives.

People received support from live-in care staff that they knew well. People said staff were kind, caring, and respected their privacy. People were supported to have sufficient to eat and drink and their health needs were regularly monitored. The support people received helped them to live independently in their own homes.

The service was responsive to people's needs and wishes. People were provided with care and support which was individual to them. Support plans were detailed and personalised. Plans provided guidance for staff about how to support each person in the way they preferred. People's care and support needs were

kept under review and staff responded when people's needs changed.

Staff received good support from the management team who they said were always available to give advice. There were effective and responsive processes for assessing and monitoring the quality of the service. The provider used feedback from people to assist them in making improvements to the service. The management team worked well together and were committed to providing a quality service to people.

The five questions we ask about services and what we found