Seaars Care Ltd

Care workers told us they felt well supported in their roles and staff received induction and training to help them to develop the right skills for their roles. The registered manager carried out spot checks and observations of staff and engaged positively with people and their families to check care was delivered to a good standard and to address any concerns or complaints about the service. People told they could always reach the registered manager if they had concerns or if they needed a change to their service.

Plans were detailed about people's needs and desired outcomes for their care and care workers demonstrated how they delivered care in line with people's wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The agency had not been operating for long and continued to develop systems and processes to monitor and assess the quality of people's care. Aspects of audit and monitoring were suitable for the current operations of the service and the provider understood how these needed to develop in future. We have made a recommendation about how the provider assesses people's communication needs to ensure written information is given to people in a format suitable for them.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk